W.O.M.A.N., Inc.’s 24-hour support line receives thousands of calls each year and it’s the program that most volunteers choose to volunteer in at our agency. The coordination alone that goes into scheduling a 24-hour support line takes quite a bit of time. When my title was Crisis Line Supervisor, I would coordinate the support line and schedule and train new volunteers for the program, but I didn’t have much time to do anything else. Soon the Executive Director Intern, Tania, began helping me with coordinating the support line schedule. Tania later became the Program Assistant, where her job duties included support line scheduling, development, and administration work. She definitely did a lot for us including, eventually taking over all scheduling for the support line.
As of July 1, Tania transitioned from W.O.M.A.N., Inc. to pursue some life goals and that’s when Joy and Stephanie came into the picture. Joy and Stephanie both began as volunteers, then were invited to become paid support line advocates. I was confident bringing them on as Support Line program assistants because after working with them for a couple of years I was confident with their skills, and I have a great connection with both of them. One skill required for coordinating the Support Line is attention to detail, which they both have. Besides coordinating the support line schedule which includes communicating with volunteers, paid advocates, and the answering service, Joy and Stephanie are supporting me with program trainings, agency daily operations, and administration work.
I’m so excited to have them support the line as well as the organization. Thanks for joining W.O.M.A.N., Inc.
~ Mary Martinez, Peer Services Manager
To learn more about Joy, click here
To learn more about Stephanie, click here